Hand-picked professionals who work exclusively for your business, on your processes, during your business hours. You lead the work. Centrecom takes care of everything else.
Centrecom’s Fiji story began in 2014, when the company set up local operations specifically to support Fiji Airways with back-office services. That first engagement gave us a foothold in the market and proved out the model: a Pacific-based delivery centre with the language, cultural fit and time zone alignment to serve international clients well.
From that single-client start, Centrecom Fiji grew into a full BPO service provider spanning contact centre, back-office and specialised services, now delivered across multiple sites in Nadi, Suva and Lautoka. We’re part of the wider Centrecom Group, which also operates out of Malta and Australia and traces its roots in the airline and aviation industry back to 1989.
#Hear Our Smile
Working 24/7 · Around-the-clock support
Unlike traditional outsourcing, you never hand over a black box. Your leased staff are full-time members of your team who follow your processes, use your tools and report to your managers. Centrecom is the employer of record and runs the infrastructure behind them.
| Feature | Traditional outsourcing | Centrecom staff leasing |
|---|---|---|
| Control over daily work | Vendor-managed | Manage your own team |
| Dedicated to your business | Often shared agents | 100% exclusive, full-time |
| Who selects staff | The vendor | You, from a vetted shortlist |
| Pricing | Cost per contact/hour | One fixed monthly fee per seat |
| Office, IT and security | Included | Included |
| Knowledge retention | Stays with vendor | Builds inside your team |
Testimony of a senior agent with over 5 years’ experience working for one of Australia’s leading travel agencies.
“Working here has been such a great experience. I work for an incredible company with wonderful leadership. My bosses treat me like family, are approachable for both work and personal challenges, and consistently support and encourage me every step of the way on my personal and professional journey.”
“Centrecom made finding the right talent quick and effortless. They consistently matched us with people who are the perfect fit for our business and continue to exceed our expectations every time and grew our team during peak season.”
We look after our people so they can look after your customers. That care shows up in engagement, loyalty and the quality of every interaction.
We aim to be the most desirable contact centre to work for in Fiji. Our workplaces are safe and enjoyable, and located close to amenities and to where our people live, cutting commute times so they have more time with family and friends.
High engagement driven by dedicated entertainment areas, culture days and a workplace that celebrates the many languages our people speak.
Fiji sits right beside Australia and New Zealand on the clock and in the way people work. Your team is online when you are, speaks your language and shares a natural instinct for service.
The same business day as New Zealand and only two hours ahead of Australia’s east coast. Real-time collaboration across your business day. We operate 24/7, providing support whenever your business needs us.
English is an official language and the language of education and business, with clear, neutral accents your customers connect with.
Pacific hospitality is a way of life. That genuine care shows up in every call, chat and email your team handles.
Significant savings on fully loaded employment costs, reinvested in quality: better people, better facilities, better retention.
University-qualified graduates and experienced professionals looking for long-term careers with international employers.
Shared sporting, business and family ties with Australia and New Zealand mean faster onboarding and an easier fit with your team.
We map the roles, skills, systems and hours you need, and give you a clear cost per seat.
Our talent team sources, screens and skills-tests candidates against your brief.
You interview the shortlist and choose the people who fit your team best.
We set up desks, hardware and secure access; you train them on your way of working.
A dedicated account manager supports performance, retention and scaling as you add seats.
Start with one specialist or build a full department. Every role is recruited to your specification.
Skilled in leading GDS platforms and Tramada, our team handles air, land and sea bookings for solo travellers and groups alike.
Multichannel support across phone, live chat and email, designed to resolve queries quickly and keep customers coming back.
Accounts payable and receivable, reconciliations, bookkeeping, payroll admin
Data entry, order processing, document control, executive assistance and general back-office operations.
Service desk, L1–L2 support, QA testing, system administration
Appointment setting, CRM management, inside sales, quoting
Social media, content, graphic design, web and SEO support
Analysis, dashboards, research, data quality
Insurance claims, property management, healthcare admin, logistics
You see exactly what your team member earns and exactly what our service covers. No hidden mark-ups, no per-transaction charges, no hourly billing.
Get a quote for your rolesSalary, statutory contributions and benefits, passed through at cost so you see exactly what they earn.
Office, equipment, IT, security, HR, payroll and a dedicated account manager.
Every quote is tailored to the role, seniority and hours you need.
Your data, your customers and your systems are protected by the same standards trusted by banks, insurers and global enterprises.
Cardholder data handled to the latest payment card industry security standard.
An audited information security management system covering people, process and technology.
Personal data processed lawfully, transparently and securely, to European privacy standards.
Security controls aligned with the NIST Cybersecurity Framework to identify, protect, detect, respond and recover.
With outsourcing you buy an outcome and the vendor runs the work. With staff leasing you get dedicated people who work only for you and take direction from your managers, while Centrecom employs them and provides the office, technology and HR support.
You do. We recruit and screen against your brief, then you interview the shortlist and make every final hiring decision.
Our teams can work 24/7 to support your business requirements, including different shifts and time zones. Fiji also shares the business day with New Zealand and is two hours ahead of Australia’s east coast, so working in step with your own hours is easy.
Yes. Many clients begin with a single role, prove the model, then grow. Scaling up is simply a matter of adding seats.
Everything: the employee’s salary and statutory costs, plus workspace, equipment, connectivity, IT support, payroll, HR and a dedicated account manager.
Not necessarily. Many foreign businesses use an Employer of Record (EOR) precisely so they don’t have to set up a local entity. With Centrecom as your EOR, we legally employ your team in Fiji and handle payroll, FNPF, FRCS and compliance on your behalf, so you can start hiring quickly without the cost and paperwork of registering a company.
Probation is allowed and is commonly up to 6 months. Terms should be stated in the employment contract.
Notice depends on the pay cycle or contract, and dismissals must follow a fair process. Centrecom handles terminations and redundancies compliantly, so you’re protected from disputes.
Choose one that’s registered, compliant, experienced and transparent. Centrecom is all four, with references and sample contracts available on request.
Centrecom operates high-availability infrastructure with redundant power, using UPS systems and backup generators to keep operations running through outages. Geographically separate facilities across Suva, Nadi and Lautoka provide failover capability, so work can shift between sites if one is disrupted. Systems and data are backed up regularly to both onsite and offsite storage. Business Continuity and Disaster Recovery plans are documented and tested, with defined Recovery Time Objectives (how quickly services are restored) and Recovery Point Objectives (how much data could be lost) that are reviewed regularly.
Tell us about the roles you need. We’ll come back within one business day with candidate availability and a per-seat quote.
